Refund Policy

Last Updated: Wed, Jan 1, 2025

Refund Policy

Last Updated: January 1, 2025

1. Overview

This Refund Policy outlines the terms and conditions for refunds on services provided by Nomadz. We strive to ensure customer satisfaction and provide clear guidelines for refund requests.

2. Service Types and Refund Eligibility

Digital Services and Consulting

  • Custom Development Projects: Refunds are evaluated on a case-by-case basis depending on project stage and deliverables completed
  • Consulting Services: Refunds may be available for unused consultation time
  • Digital Marketing Services: Refunds considered based on campaign performance and agreed-upon metrics

One-time Services

  • Refund requests must be made within 7 days of service delivery
  • Services that have been fully delivered and accepted are generally non-refundable

3. Refund Request Process

To request a refund:

  1. Contact us through our official communication channels
  2. Provide your order/contract number and detailed reason for the refund request
  3. Include any relevant documentation supporting your request
  4. Allow 5-10 business days for us to review and respond to your request

4. Refund Criteria

Refunds may be approved in the following situations:

  • Service was not delivered as specified in the agreement
  • Technical issues on our end prevented service completion
  • Cancellation request made before work has commenced
  • Documented service quality issues that cannot be resolved

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after service delivery
  • Services that have been completed according to specifications
  • Third-party costs already incurred on your behalf
  • Services where significant work has already been performed

6. Partial Refunds

In certain circumstances, partial refunds may be offered:

  • When a project is partially completed
  • For unused portions of prepaid services
  • As resolution for service quality concerns

7. Refund Processing

Timeline

  • Approved refunds will be processed within 10-15 business days
  • Refunds will be issued using the same payment method used for the original transaction

Processing Fees

  • Bank or payment processor fees may be deducted from the refund amount
  • International transaction fees may apply for cross-border refunds

8. Dispute Resolution

If you are not satisfied with our refund decision:

  • We encourage open communication to resolve any concerns
  • You may request a review of the decision with additional documentation
  • As a last resort, disputes may be subject to the governing law specified in our Terms of Service

9. Modifications to Services

Instead of a refund, we may offer:

  • Service modifications to meet your requirements
  • Additional support or consultation time
  • Alternative solutions that provide equivalent value

10. Contact Information

For refund requests or questions about this policy, please contact us through:

  • Our website contact form
  • Official social media channels
  • Email communication established during service engagement

11. Policy Updates

This Refund Policy may be updated periodically. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any policy changes.